Enforcement

Key Benefits:

Allows members of the public to log enforcement complaints online
Enforcements can be easily linked directly to the relevant Planning Application
Enforcement cases can be tracked via workflow through to completion including prosecutions where appropriate
Records the complainant and the contraveners' details on each case
Allows Notices to be designed and produced from the solution
Enables the consultation process with interested parties

This fully featured module allows the Council to manage the full life cycle of an Enforcement complaint or monitoring case.

The system is supplied with an Enforcement module. This fully featured module allows the Council to manage the full life cycle of a complaint or monitoring case.

Features Include:

Fully Integrated Document Management System
Fully Integrated GIS Solution
Integrated with Jotter for mobile working
Customisable workflow capabilites to suite working practices however large or small

From entering the initial detail and logging both the complainant(s) and relevant parties the system will guide the user through the whole process. All key dates can be recorded along with site visits, notices, compliance and witness statements.

The product also has an online complaint submission system to allow members of the public to submit complaints along with associated documents. The Enforcement module has an integrated connector to receive this information which will create a case within the database and record the attached documents. This automated process avoids double handling of data and prevents human error during data input. Once the case is loaded it can be processed as per any other.

Core Features

MasterGov is packed with common features available to all modules

Workflow

The MasterGov suite contains an integrated workflow system. This task-based system allows the Council to define workflow processes for each module and have the system automatically apply them as the case progresses.

Notifications

MasterGov is supplied with Alert and Reminder capability, allowing custom alerts / reminders to be sent to specific officers to alert them of a forthcoming deadline.

Full GIS Solutions

MasterGov is supplied with QGIS GIS Solution, providing you with all the tools required for spatial data capture, analysis and constraint checking.

Access Control

DEF recommend using an Active Directory group which is added to the SQL Server database to provide system access. In doing so the DBA does not have to add individual users to the database server. Instead individual users will be added to the AD group.

Document Management

MasterGov has its own Document Management System for storing letters, documents, certificates, emails and photographs relating to records stored in the database.

Reporting

MasterGov takes advantage of Microsoft's SSRS Reporting functionality to allow limitless Reports and Dashboards to be created across all modules within the MasterGov suite. Management dashboards and automated report delivery included as standard.