Converging six former district, borough and county councils planning information is the first step in transforming our services. Having a DEF as a partner for this project has been essential to its success.
They are part of the project team, they’re there at every stand-up meeting, working with the team on technical parts of the transfer to make sure that every phase has been successful, millions of records being transferred, with very little disruption to customers and our planning officers.
When we approached DEF with our need for a housing module, they were very keen to develop it and put it in place with us. The reimagined system gives us a lot of reassurance that we have the resilience to meet the evolving needs of the Council. The housing module has improved transparency for the whole team and even results in end-to-end automation for some housing application types.
In addition, Jotter has made sure that everyone has the correct data available, no matter where they are. For example, lots of the sites we visit have very little connectivity, so the ability to have information to hand in a range of locations is invaluable to us.
We’re committed to solving
problems for our customers
We believe working in collaboration with our long-standing customers is the key to success. We will listen to your needs, no matter how small, and build you a tailored solution to help you reach your goals. Some of the services we provide include:
Transforming Dorset’s planning system as a new unitary authority
Cllr David Walsh, Portfolio Holder for Planning, Dorset Council
